Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when:

• Creating an account on our website
• Placing an order for our products
• Contacting us for customer support
• Subscribing to our newsletter
• Participating in surveys or promotions

Types of Personal Data

• Name and contact information (email, phone number, address)
• Payment information (processed securely through third-party providers)
• Order history and preferences
• Communications with our customer service team
• Delivery instructions and special requirements

Automatically Collected Information

• Device information (browser type, device type, IP address)
• Usage data (pages visited, time spent on site)
• Location data (for delivery purposes, with your consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Processing and fulfilling your orders
• Coordinating delivery and pickup services
• Providing customer support and service
• Managing your account and preferences

Communication

• Sending order confirmations and updates
• Notifying you about promotions and special offers
• Responding to your inquiries and feedback
• Sending newsletters (with your consent)

Business Operations

• Improving our products and services
• Analyzing website usage and performance
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you, including payment processors, delivery services, and marketing platforms.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication requirements
• Staff training on data protection and privacy
• Secure payment processing through certified providers

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation on how we use your information
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for data processing (where applicable)

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for accounting and tax purposes as required by law.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information during international transfers.

10. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

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